How to update your profile and preferences in the MYbOnline portal

Modified on Mon, 16 Sep at 9:11 AM

Keep your account information accurate and safe by learning how to update your profile name and password in the MYbOnline portal. 

  • From the drop-down in the top-right corner of the page, select 'Profile and preferences'.

  • Click on 'Edit', to change your name and click on 'Change password' to change your password.

Please note: To change your email address, please contact our team at voipcare@bonline.com. We're here to help!


  • Changing your profile name will allow you to change the first and last name that your main account displays, this can also be an alias or a business name.

  • Changing the password allows you to create a new login password for your MYbOnline account. Use of the new password requirements to create a secure new password.

If you need further help, feel free to contact our onboarding team at voipcare@bonline.com. We're always here to assist you and ensure everything goes smoothly!

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