Forgot Your bOnline Mobile App Login PIN?

Resetting via the Mobile App 

In a nutshell, here's how you can reset your login pin:

1. Click on Forgot Login Pin 

2. Confirm Your Email Address

3. Open Reset Pin Email 

4. Confirm Your Reset Pin

Below, you'll find images of the steps listed above.  

1. Forgot Login Pin

Click on Forgot Login Pin, found on the login page of your Mobile App. 

2. Confirm your email address. 

3. Open the reset PIN email in your inbox   

4. Enter your new password and confirm it. 

Once that's done, you should be able to log in to your mobile app with your new password. 

Resetting via the MYbOnline Portal 

Another way to reset your PIN is to do it via the MYbOnline portal. Carry out the following steps:

1. Navigate to Users and Devices 

2. Click on the Ellipsis Under the Appropriate User

3. Reset Your Pin 

Here's more on the steps listed above:

1. Users and Devices

Once you've reached the MYbOnline landing page, make your way to “Users and Devices” - situated under "Phone Settings". 

2. Click on Ellipsis

After navigating to the relevant user, click on the ellipsis shown in the picture below.

3. Reset Pin 

After navigating to the relevant user, select “Reset PIN” and enter a new 6-digit PIN. Then, click “Save”. You can now use this new pin to log in via the mobile or desktop app.

Need More Help? 

Feel free to chat with us on WhatsApp or communicate via MYbOnline, and we'll assist you in the best way possible. 

or at  MYbOnline