Having Issues Launching the bOnline App?

If your bOnline mobile or desktop app is not launching, follow these steps below to get back up and running quickly.

Step 1: Check your bOnline app version.

Before anything else, make sure you have the latest version of the bOnline app. 

• You can download it for your mobile or desktop device here: How to download the bOnline phone mobile and desktop apps

Step 2: Uninstall and Reinstall the App.

• Uninstall the bOnline app from your device.

• Sign in to the my.bonline.com portal.

• Navigate to Download Apps and reinstall the app using the instructions in the link above.

Step 3: Sign in with your PIN.

• Open the newly installed app.

• Enter your 6-digit login PIN.

• Forgot your PIN? Follow this guide to reset it: How do I reset my bOnline mobile or desktop app login PIN?
  
  

How To Restart The bOnline App

If you experience issues with the app during calls or it isn’t responding, restarting it can help:

1. Close the bOnline app completely on your device.

• Android : Tap the Recent Apps button and swipe the app away.
• iPhone: Swipe up from the bottom of the screen and pause briefly, then swipe the app away.

2. Reopen the bOnline app.

3. Stay logged in and test a call to confirm it is working correctly.