Extensions are short numbers (for example, 200, 201, 202) assigned to each user on your bOnline VoIP phone system. This article explains how extensions work and how to route external callers to specific users.
How extensions work
Extensions are for internal use only. They allow users within your business to call each other directly by dialling the extension number from the bOnline desktop app, mobile app, or a connected handset.
External callers cannot dial your main business number followed by an extension to reach a specific user. Extensions do not work for inbound calls from outside your phone system.
How to route external callers to specific users
To allow external callers to reach a specific user, set up a dial menu in an advanced call flow. A dial menu lets callers choose from options (for example, "Press 1 for Sales, Press 2 for Support") and routes them to the correct user or team. See How to set up a dial menu call flow.
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