How to fix robotic voice messages

The robotic voice message plays by default when no welcome greeting, closed greeting, or dial menu is set. Follow this guide to identify and resolve the issue by checking your MYbOnline settings and uploading the appropriate audio files. 

Identify When the Caller Hears the Robotic Voice:

• During Business Hours: Navigate to the Dial Menu section on MYbOnline to check and update your settings.

• Outside Business Hours: Navigate to the Business Hours section on MYbOnline to ensure the appropriate settings are configured.

Verify Your Setup:

1. Do You Have Audio Uploaded or Text Written?

   • If Yes:

     • Check the format of the uploaded audio file (only MP3 format is supported).

     • Play the audio on your device to confirm it works correctly before uploading.

     • Confirm your status on MYbOnline under the Details Page. Ensure it is set to ACTIVE. (If the status shows suspended, it could indicate a fraud detection issue.)

     • Verify if you have an advanced call flow configured. If the issue persists:

       • Default to SCF (Standard Call Flow) and perform a test call.

       • Try uploading a different audio file from your library or, for testing purposes, create a temporary TTS (Text-to-Speech) file with simple text, save it, enable it, and then test again.

   • If No:

     • Follow this article to upload your recording or enter text in the provided input field.

2. Check Business Hours and Greetings:

   • Ensure that business hours and welcome greetings are correctly set up.

   • Consider re-uploading the greeting or testing with a different audio file.

3. Confirm Number Transfer Setup:

   • If applicable, check that number transfer settings are configured correctly.

If the above steps do not resolve the issue, please contact support at +44 000 000 0000 for further assistance.