Like many in our industry, we’re adjusting our prices in response to yearly cost increases.

We care about our customers and understand the impact this can have on small businesses. That’s why we’ve kept our increases as low as possible - making our pricing one of the most affordable in the sector.

Why Prices Have Changed

We’ve had to increase our prices in response to rising supplier costs. This allows us to continue providing high-quality products and services that fuel small business success.

How This Impacts You

The impact this increase will have on you as a bOnline client will all depend on your service and contractual status. 

In-Contract Customers: 

All in-contract customers will receive communications in Billing Invoice emails that detail personalised changes. 

Promotional Customers:
If you happen to take out a service during a promotional period, your current price will remain the same until the promotion ends.

Here’s What You Can Do
If the new pricing doesn't fit your budget, we will look at ways to adjust the price to a more suitable cost. 

• Upgrade for Value: Upgrading to a different package (like Fibre 115, higher speed tiers, or VoIP bundles) can provide a lot more value for a small additional cost.
  
  

• More Cost-Effective Packages: If you feel that downgrading to a lower-cost package is best for you, we can take a look at suitable options that fit your budget while giving maximum value. 

Questions You May Have

Here are a few questions you might have and their respective answers. 

Can I Cancel My Contract Early? 

If you’re still in your contract term, it unfortunately does not enable early cancellation without penalty fees.

How Much Will My Price Increase By?

The exact amount of any increase depends on your service and contract. In-contract customers will receive details via their billing invoice email. No changes have been applied yet.

What Happens If I Don’t Want To Accept The Price Increase?

We understand. If you’re unhappy with the changes, please reach out. Our team may be able to offer you a renewal or an alternative package that better suits your needs.

How to Get in Touch

Here’s how you can in touch with us: Live Chat (on the right hand side of this page or on the portal) or via WhatsApp.