How to Set Up AI Call Recording

AI Call Recording lets you record, store, summarise, and instantly search your business calls with powerful AI transcriptions, so you can improve training, stay compliant, and deliver standout customer service, all from one place. It's included on the AI for Business Calls plan and in AI Hero, or you can add it to any plan as an add-on.

Please note: This is an account-level add-on and is billed according to the number of users connected to your account.

How to install the Call Recordings add-on

• Go to the Account add-ons page in MybOnline.

• On the Call recordings card, click Edit.

• In the setup window, configure your call recording preferences.

Choose your preferences for each of the following:

• How recordings happen

  • Automatic (Recommended): all calls are recorded without any action.

  • On-demand: you choose when to start and stop each recording.
    

• How you access and review recordings

  • Advanced (Recommended): includes transcripts, summaries, and keyword search.

  • Basic: listen to and download recordings in MybOnline.
    

• How long recordings are stored

  • 7 Years (Recommended): long-term storage for compliance.

  • 1 Year: short-term storage.

• Review the Summary screen, it shows your selected package, the monthly cost per user, and the VAT breakdown.

• Tick the box to accept the charges, then click Save.

• Once saved, the Call recordings add-on appears at the bottom of your Account add-ons list with the package name and monthly price.

How to downgrade or remove the add-on

To switch back to the default free option (On-demand call recordings):

• Go to the Account add-ons page in MybOnline.

• Click Edit on the Call recordings card.

• Select the On-demand package.

• Click Save to confirm, your billing updates automatically.