What to do when a new tenant wants to take over your contract?

A change of tenancy occurs when a new tenant wishes to take over ownership of your bOnline contract. This article explains how the process works and what you need to do.

How Does a Change of Tenancy Affect My Service?

Your bOnline service will not be interrupted during a change of tenancy. The bOnline team will update your account details to reflect the new owner once the process is complete.

How to Transfer Your Contract to a New Tenant

1. Contact the bOnline support team to start the transfer process.
2. Provide the new tenant's contact details. bOnline will need to confirm the transfer directly with the new owner.
3. Once all details have been confirmed, the transfer will be completed within 24 to 48 hours.

Please note: Both the current and new account holder will need to confirm the transfer before it can be completed.

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