If your first bill seems higher than expected, don’t worry, this is normal. It’s not an extra charge or an error. Your first bill may include a combination of upfront charges, features or usage costs that make it appear higher than your usual monthly bill.
The primary reason for the difference is that your services have only just gone live, and your first invoice includes a combination of rental billed in advance and usage billed in arrears.
Normally, rentals and features are billed in advance, and one-off events and usage are billed in arrears.
In addition to these charges, you may have been billed for any one-off charges that were agreed at point-of-sale, such as Router Postage, New Line, Restart or Renumber charges, together with any applicable Engineer fees.
Your first bill will cover the cost of your plan and any additional services, such as:
Your monthly plan charge: is charged one month in advance from the activation date.
Add-ons: such as international minutes or call packages.
Device charges: if you pay an amount towards your device or a delivery charge.
Usage charges: billed in arrears from the date your service goes live.
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