How to set up a Holiday Schedule

A holiday schedule directs inbound calls to your closed greeting and voicemail during dates you set, such as bank holidays or annual leave. The holiday schedule works with both simple and advanced call flows.

You must have a closed greeting enabled in your call flow for the holiday schedule to work. If no closed greeting is set up, callers will not hear any greeting during the holiday. See How to set up welcome and closed greetings in MybOnline.

How to add a holiday schedule

1. Log in to the MybOnline portal.
2. Select Phone settings from the left-hand menu.
3. Select Phone setup.
4. Select the Holiday schedule tab.
5. Select Add schedule.

6. Enter a name for the holiday.
7. Select Start and end date.

8. Select the start date from the calendar, then select the end date.
9. Select Save.

Your holiday will now appear under the Holiday schedule tab.

Video guide

Related articles

• How to set up welcome and closed greetings in MybOnline
• How to set up your business hours
• How to set up a simple call flow