How to Retrieve Voicemails on a Yealink Device

Applicable devices: Yealink AX83H, T31P, W73P

Voicemail access code: *98 

Overview 

Yealink devices allow users to access their voicemail directly from the handset using a shortcode. This guide explains how to retrieve and manage voicemails using *98. 

Steps to Retrieve Voicemail

1. Pick up the handset

• AX83H / W73P: Press the Call button
• T31P: Lift the handset or press the Speaker key
  
  

2. Dial *98

• This connects you to the voicemail system.
  
  

3. Enter your voicemail PIN

• If prompted, enter your voicemail PIN followed by #.
• If you have not changed your PIN, it may still be set to the default PIN (provided during service setup).
  
  

4. Follow the voice prompts

• Listen to new or saved messages
• Delete, replay, or save voicemails
• Change voicemail greetings or PIN (if enabled)

Device-Specific Notes

Yealink AX83H (Wi-Fi Handset)

• Ensure the handset is connected to Wi-Fi and registered to the system.
• Voicemail access works the same as desk phones via *98.

Yealink T31P (Desk Phone)

• You can use either the handset or speaker mode.
• The Message/Envelope key may also light up when a new voicemail is available (if configured).

Yealink W73P (Cordless DECT Phone)

• Make sure the handset is registered to the W73P base station.
• Voicemail retrieval is done directly from the handset using *98.

Troubleshooting Tips

Cannot access voicemail?

• Confirm the phone line is registered and in service.
• Check that voicemail is enabled on the account.
• Verify the correct PIN is being used.

Forgot voicemail PIN?

• Contact your service provider or support team to reset the PIN.

Quick Reference

● Voicemail access code: *98

● Required: Active phone service & voicemail enabled

● PIN: Default or user-configured