How to factory reset your Yealink handset

If you're experiencing persistent issues with your Yealink handset, performing a factory reset can help resolve them by restoring the device to its original settings. This guide walks you through the simple steps to reset your Yealink handset.

Factory reset the device:

Yealink W dect series: (from the base station)

• Power off the unit by unplugging the power cord from the back (for PoE, disconnect the network cable).

• Wait for 15 seconds.

• With the unit unplugged press and hold the connect button on the base station.

• While still holding the connect button, plug the power (or network cable if PoE) back into the unit.

• Wait until all three lights on the unit are showing as solid green, and release the connect button.

• Wait approximately 5 minutes.

• Reboot the unit by unplugging it from power for 15 seconds and plugging it back in.

Yealink T series :

• Hold down the 'OK' button until the device prompts to reset to the factory settings.

• Confirm prompt.

• Default pin/code: '0000' or '1379.

• Once the device has been reset to the factory settings you will need to log into the Web interface by entering the IP address into your web browser.

If you need further help, feel free to contact our onboarding team at voipcare@bonline.com. We're always here to assist you and ensure everything goes smoothly!