This article explains how to find your personalised contract renewal offer in the MybOnline portal, what information is shown, and how to compare your options before making a decision.
Before You Start
- Availability: Available to all bOnline customers approaching or past their contract end date.
- Requirements: You must be the account holder to view and accept renewal offers.
- Limitations: Renewal offers are personalised. The pricing shown is specific to your account and may differ from standard plan pricing.
Where to Find Your Offer
Your MybOnline account includes a personalised Offers section where you can review contract renewal options, savings, and any available promotions tailored to your business.
- Log in to your MybOnline portal.
- Select Offers from the left-hand menu.
- Look for the Contract Renewal card.
You may also see a smaller version of the renewal card on your Home page if you have been sent a renewal email.
What You'll See on the Offers Page
The Offers page gives you a clear breakdown of your renewal options. Here is what each section shows.
1. Your current contract details
- Your existing monthly price
- Your contract end date
- The services included in your current plan
2. Your out-of-contract price
If your contract expires and you do not renew, your service moves to an out-of-contract rate. This is normally £10 more per month than your current price.
3. Your new renewal offer
Your personalised offer includes:
- A new monthly price
- A breakdown of your estimated savings
- The total amount saved over the full contract period
Typical renewal offers are around £2 to £3 above your current price, but still approximately £7 cheaper than going out of contract.
4. Your total savings
For the standard 18-month renewal, you will see:
- Monthly savings compared to the out-of-contract rate
- Total savings across the whole contract term
This makes it straightforward to compare your options before making a decision.
Video Walkthrough
The video below walks you through how to find and review your contract renewal offer in MybOnline. It covers:
- Navigating to the Offers page from the left-hand menu
- Understanding the Contract Renewal card
- Comparing your current price, out-of-contract rate, and renewal offer
- Viewing your estimated monthly and total savings
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