If your contract is coming to an end, or has already ended, you may notice your monthly price increase. You can renew your contract directly in MybOnline and access personalised offers to help you save money and avoid out-of-contract rates.
What Is a Renewal Offer?
A renewal offer is a personalised deal available to you when your contract is ending or has already expired. By renewing, you can:
- Lower your monthly bill
- Avoid higher out-of-contract pricing
- Lock in a new contract at a better rate
Where Do I Find My Renewal Offer?
If your contract is ending soon:
- Log in to your MybOnline portal.
- On your Home page, you will see a Renew your contract card at the top.
- Select Renew now to view your offer.
If you are already out of contract:
- You will see a renewal banner after your first invoice with the increased price.
- The Offers page will also appear in your left-hand navigation menu.
What Information Will I See in My Offer?
Your renewal offer includes:
- Your product (for example, phone number or location)
- Contract end date (if applicable)
- Your current monthly price
- Your out-of-contract price
- Your new renewal price
- Your monthly savings
- Your total savings over the contract period
How Are Savings Calculated?
Your savings are based on the difference between:
- Your out-of-contract price
- Your new renewal price
This helps you clearly see how much you will save each month and over the full contract term.
How Do I Renew My Contract?
- Go to the Offers page in MybOnline.
- Review your personalised renewal offer.
- Tick the box to accept the Terms and Conditions.
- Tick the box to confirm you are authorised to make the decision.
- Select Renew now.
What Happens After I Renew?
- You will see a confirmation message in MybOnline.
- Your new contract details will be emailed to you.
- Your new contract will start from your next billing cycle.
When Does My New Contract Start?
Your renewed contract begins at the start of your next billing cycle, so everything aligns smoothly with your billing.
Frequently Asked Questions
Why has my price increased?
If your contract has ended, your service moves to an out-of-contract rate, which is higher than your previous plan.
Can I still renew if I am already out of contract?
Yes. You will receive a renewal offer after your first invoice with the increased price.
Will I lose service if I do not renew?
No, your service will continue but at the higher out-of-contract rate.
Do I have to renew immediately?
You can choose when to renew, but renewing sooner helps you avoid paying higher monthly costs.
Can I download my contract documents?
Yes. You can download:
- Renewal agreement
- Terms and Conditions
- Contract summary
- Full contract details
What if I do not see a renewal offer?
If you are not within the renewal window yet, the offer may not be available. It will appear closer to your contract end date or after your first out-of-contract invoice.
Will my renewal offer stay the same?
Offers may change over time, so we recommend reviewing and accepting your offer when it becomes available.
Video Walkthrough
See the attached video for a full walkthrough.
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