4G Huawei B535 experiencing slow internet speed

Modified on Thu, 19 Sep at 6:15 AM


  • Try these troubleshooting steps for the device having problems:


  • Turn it off, and then on again

  • Stop any downloads or programs running in the background

  • Close all apps if you’re using many at once

  • Check it’s not in flight mode

  • Check that WiFi is enabled


Make sure the modem is in a good place:


  • The position of the Huawei B535 can greatly influence the WiFi signal, ensure you follow these tips:

  • Where possible, place your modem in a central location in your house, off the floor and slightly away from the wall.

  • Dense obstacles such as walls, floors, ceilings, hot water cylinders, aquariums etc. limit WiFi performance and range.

  • To prevent interference of your WiFi signal, do not place the modem near electronic devices such as microwave ovens, cordless phones or wireless transmitters like baby or room monitors.

  • Do not place the modem in an enclosed space such as a cupboard, under or behind a desk, large item or big piece of furniture.


Try changing the WiFi channel:


  • The WiFi channel the modem is currently using might be crowded with the WiFi signals of other nearby modems. Switching to a different channel can greatly improve your WiFi connectivity.


Restart the modem and complete a 'Network Power Cycle' to refresh the network:

  • A power cycle requires both the Power Unit and the Indoor Router to be unplugged from the wall. The units need to remain off for 3-5 minutes, then reconnect power and allow 3-5 minutes to reboot and re-establish a connection to the internet.

  • Now check that the Router LEDs are flashing correctly and that the devices are functioning normally. Sometimes a simple reboot of the Huawei B535 can fix the problem. See how to restart your router.


Reset the modem to factory settings:



For any further assistance, please get in touch with our team at customerservice@bonline.com


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