How do I return my router to bOnline?

Modified on Thu, 31 Oct at 8:45 AM

Returning your router to bOnline is a simple process. This guide provides all the steps you need to securely return your device and ensure proper processing.

Please gather up your router, power supply, cables and original box.
Within the new router box there is a return label, attach this label to the old router box.
Take the package to your Post Office (where you can ask for proof of postage) and we’ll do the rest.

Please use this address for all router returns:

bOnline Returns
1 First Avenue, Maybrook Business Park
Winworth, Birmingham
B76 1BA, United Kingdom

Please note: Returns sent to head office will not be accepted.

Should you not return the original router a penalty of £50 will be added to your account, but this can be avoided if the instructions are followed.

You are required to return your router if:

There is a technical fault, and a replacement router is sent out
Early termination of your service with us

If you need additional help, please contact our customer service team at voipcare@bonline.com We're here to help!