Understanding your first bOnline invoice

We know your first bill can be a bit confusing, but don’t worry, we’ll break it down so it’s easy to understand.

Your first bill will include:

• The cost of your monthly service plan is billed in advance.

• Any usage charges (such as calls) are billed in arrears.

• Any one-off setup fees or add-ons agreed at sign-up.

What does my first bill cover?

Your billing starts from the day your service goes live. This means your first bill includes:

• Your monthly plan charge: billed one month in advance.

• Call and usage charges: if you made calls after activation, these are billed in arrears.

• One-off setup charges: such as router postage, engineer visits, new line, restart or renumber fees.

• Add-ons or devices: anything extra you added at sign-up.

When will I receive my first invoice?

• Your invoice is generated one day after your service goes live.

• The invoice is dated on your go-live date.

• We’ll send the invoice to you by email, and you can also view it in your MYbOnline account.

When is payment taken?

• Payment is collected 10 days after your go-live date.

• This applies to both Direct Debit and Recurring Card Payment methods.

• It gives you time to review your invoice before payment is processed.

Example:

If your service goes live on 5 September:

• Your invoice will be dated 5 September and generated on 6 September.

• Payment will be collected on 15 September.

This invoice will include your monthly plan from the go-live date, any one-off charges, and any usage.

What happens next?

From your second invoice onward, your charges will be simple and consistent:

• Your monthly service will continue to be billed in advance.

• Usage charges will continue to appear in arrears.

• No surprises, just one regular bill, delivered every month.

Still need help? Get live support in just 30 seconds! Click the chat icon in the bottom-right corner, and we’ll be happy to assist.