Understanding your first bOnline invoice

This article explains every charge on your first bOnline invoice, when you will receive it, and when payment will be taken.

What is included in your first invoice?

Your first invoice covers charges from the day your service goes live. It may include:

• Monthly plan charge - billed one month in advance from your activation date.
• Usage charges - such as calls made after activation, billed in arrears.
• One-off setup charges - such as router postage, engineer visits, new line, restart or renumber fees. These only appear on your first bill.
• Add-ons or devices - anything extra agreed at sign-up.
• Total Care charges - for VoIP and broadband protection services. For full details, see bOnline Total Care.

When will I receive my first invoice?

• Your invoice is generated one day after your service goes live.
• The invoice is dated on your go-live date.
• We will send the invoice to you by email. You can also view it in your MybOnline account.

When is payment taken?

• Payment is collected 10 days after your invoice date.
• This applies to both Direct Debit and Recurring Card Payment.
• This gives you time to review your invoice before payment is taken.

Example

If your service goes live on 5 September:

• Your invoice is dated 5 September and generated on 6 September.
• Payment is collected on 15 September.

This invoice will include your monthly plan, any one-off charges, any usage, and any Total Care charges.

What happens after your first invoice?

From your second invoice onwards, your charges will be straightforward and consistent:

• Your monthly service will continue to be billed in advance.
• Usage charges will continue to appear in arrears.
• Total Care charges will continue as part of your protection plan.
• One-off charges will not appear again.

Related articles

• Why is my first bOnline bill higher than expected?
• Understanding bOnline's daily billing cycle
• How to read the charges on your bill