Is the microphone muted or is the speaker volume at 0?
- If you can hear your correspondent but they can’t hear you, check the “Mute” button on your phone.
- If you can’t hear your correspondent but he can hear you, try to adjust the volume on your phone.
Try to change the device you’re using for the call:
- If you’re using the headst, try to use the handset.
- If you’re using the speaker, try to use the handset.
- If you’re using the handset try to use the speaker.
Please note: If you are still experiencing issues, ask your administrator to change your device (headset or phone).
For further assistance please contact our onboarding team at voipcare@bonline.com
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