How to fix audio issues when neither party can hear on VoIP calls

Modified on Mon, 7 Oct at 11:23 AM

Audio issues where neither party can hear each other during a VoIP call can be frustrating. This guide provides steps to troubleshoot and resolve such problems on your bOnline phone system.

Is the microphone muted or is the speaker volume at 0?

If you can hear your correspondent but they can’t hear you, check the 'Mute' button on your phone.
If you can’t hear your correspondent but he can hear you, try to adjust the volume on your phone.

If you suspect the problem is related to hardware:

If you’re using the headset, try to use the handset.
If you’re using the speaker, try to use the handset.
If you’re using the handset try to use the speaker.

If you need any further assistance, reach out to us at voipcare@bonline.com We’re eager to support you and ensure you have the best experience with our services!