How to manage bOnline Call Recordings

Modified on Fri, 5 Sep at 5:29 AM

bOnline’s Call recordings feature lets you review, download, and manage all your saved calls. With advanced options like text transcription, summaries, and keyword search, you can quickly find what you need while staying compliant and organised.

Accessing your call recordings

Go to the Call recordings section in your bOnline account.
You’ll see a list of all recordings, showing the caller details, call length, and date/time.

Filtering and searching recordings

Click Filter to refine results by:
- Date range
- Phone number
- Duration
If you have the Advanced package, you can also use Keyword Search to locate calls by words or phrases in the transcript quickly.

Downloading recordings

To download a single recording, tick its box and click Download selected.
To download multiple or all recordings:
- Tick multiple boxes, or click Select all.
- Click Download selected.

Listen to recordings, view transcriptions and summaries (Advanced only)

Click the dropdown arrow next to a call.
Hit Play to listen directly in your browser.
If you’re on the Advanced package, you’ll see a Call Summary and Transcript for each recording.
Use these to scan call content or search keywords quickly.

Deleting recordings

Select the recordings you’d like to remove.
Click the Delete icon.
Confirm deletion - items move to your Recently Deleted folder and stay there for 31 days before being permanently erased.

Restoring deleted recordings

Go to the Recently Deleted tab.
Select the recordings you’d like to recover.
Click Restore - the files will move back into your main Call recordings list.

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